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We provide you with 2 ways to start the exchange process

Click HERE to contact us directly to proceed with the exchange and replacement process.

Call us now Toll free

1.888.965.3331

Send us a message!

Fill out the easy-to-follow online return form yourself.

Customer Information

Purchase Information

Reason for exchange

    Mats
    Safety Nets
    Safety Pads
    Weather Covers
    Enclosure Sets
    Springs

New Product Information

Original trampoline information

For Mats
For Enclosures
For Enclosure Sets

Created Date :

23/06/2017

TERMS AND CONDITIONS

  • Please provide us Proof of Purchase, such as a receipt Or print-out of your online purchase.
  • The part you are sending for replacement must be unused. If part shows marks of previous deterioration or use, we cannot issue a credit for that part.
  • We request that you send us the part in its original packaging.
  • Shipment from you to our warehouse is on us. We will provide you with a free shipping label.
  • Return shipping costs will be charged according to the part size, weight and distance from our warehouse.
  • if the new replacement part has a lower cost than the original part that you sent us, we cannot issue a credit.
  • As soon as we receive the item and it is in satisfactory condition, we will contact you to start the exchange process and charge for shipping and any price difference that might be applicable.
Click the AUTHORIZE button to get the exchange authorized. We will send you a prepaid return label. You will receive a response from our staff within 24 hours.